Frequently Asked Questions

Vokar Studio is an immersive storytelling brand. We design objects — boarding passes, citizen IDs, starship models — that act as artifacts from a fictional interstellar exploration agency. Buy one, hold the future in your hand.

No. These are story-driven art objects, not actual transportation. Think of them as the difference between a model train and a real train — same craftsmanship, different purpose.

A small team based in Hong Kong, operating under Blue Star Innovation Technology Limited. We make every item ourselves.

Yes. Add your name, choose a destination (Luna / Mars / Black Hole / Wormhole), and write a message during checkout. Each pass is engraved or printed individually.

The full kit includes: a boarding pass, a citizen ID card, a Cyber Card Holder, a fabric mission patch, a sticker pack, and the Operator's Manual. See product page for details.

Yes — see footer link. Etsy carries our basic items. Custom-engraved items and the full Kit are only available here.

The story archive opens with the Vokar Space Kit and Kickstarter campaign. For now, join the waitlist to receive launch updates.

Standard items ship in 1-3 business days. Delivery: 5-10 days for Asia, 7-14 days for US/EU/AU, 14-25 days for Latin America/Africa. Personalized items add 5-10 days for production.

We ship worldwide (120+ countries). If your country isn't in the checkout dropdown, email [email protected] — we can probably still arrange it.

Customs / import taxes are paid by you to your country's customs at delivery. We declare actual order value. Most small orders pass through without duties; check your country's threshold.

Credit / debit card (Visa, Mastercard, AMEX), Apple Pay, Google Pay (via Stripe); and 8 cryptocurrencies (BTC, ETH, USDT, USDC, BNB, LTC, DOGE) via WalletConnect or QR scan.

Yes. We use NOWPayments for crypto. Funds go to a deposit address that is monitored on-chain — once 1-2 confirmations land, your order is fulfilled. Orders are final sale unless there is a product issue.

On-chain transaction fees apply per payment. For very small orders ($1-5), the network fee may exceed the order value, so NOWPayments rejects them. We recommend USDT-TRC20 for small orders (lowest fee), or batching items for $20+ orders.

Order confirmation email serves as a receipt. For company invoicing (with company name and tax number), email [email protected] with your order number and we will reply as soon as possible.